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Tuesday, March 19, 2013

ArtBin Wonderful Customer Service

When I get great customer service, I like to tell people about it.

Sunday I bought the ArtBin Double Deep Super Satchel. When I got home and put the dividers in it, it was missing one. The store where I bought it is three hours away, so returning it wasn't an option.

I just called the 800 number on the label, and within just a minute or two I was speaking with a real person. There were no numbers to push, just a very short and polite recording, then I was on hold for less than a minute, and a very nice girl came on the line. She got my address and is sending a replacement divider right out to me. She is even packaging and shipping it herself. Calling ArtBin, (Flambeau is the name of the company), is just like calling a very small personalized company. I love dealing with companies like that!

I forgot to mention that the ArtBin things are made in the US, so that makes it even better for those of us on this side of the pond!

This is my pitiful little collection of Copics in the double Deep Super Satchel. I have two Copic 36 pen storage units. Each one fits perfectly in one section of the case. I found out that if I put the bottoms and tops of the cases in seperate sections, I haveroom for twice as many Copics, and my few Spectrum Noir pens fit in the divided tops along the edges of them. Then I have my one refill and some of the Copic Syringes in another section. It's pretty empty now, but someday it will be full! :-)

ArtBin has just made a pen holder satchel, and sells some dividers which fit this bin as well as the pen satchel. The dividers are like the cubed things for the flourescent lights at Home Depot, but are designed to fit these satchels perfectly and lock into place. I'm getting some of those soon, to replace the Copic holders.

I love this, because I can carry my pens around , and they stay in order perfectly, and right now, I will be able to put other things in here as well!

1 comment:

JD said...

It's always a welcome change when you get good service...these days it seems like that happens less and less.
That looks like a great storage bin. You don't want to know how many copics my husband has...but he used them...and uses them a lot, (It keeps him busy and out of trouble!!!LOL, and I always remind myself that the copics not only benefit him they benefit me, and the people that we make the cards for...So that makes the cost a little easier for me to swallow.